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This is the 26 digit code found in your original World of Warcraft box, not that of one of the expansions.
Please provide a scanned image of the back of the game card.
Please provide a scanned image of an acceptable form of ID for a parent or legal guardian of the registered account holder.
Please provide a scanned scan or photo of a piece of government-issued photo identification, such as a passport or driving license matching the first and last name of the registered account owner.
Please provide a scanned scan or photo of a piece of government-issued photo identification, such as a passport or driving license matching the first and last name of the registered account owner.
Please provide a scanned image of an official utility bill with your new address.
Please provide a scanned image of an acceptable form of ID.
Please provide a scanned image of the official legal name change certificate/document.
If you were unable to provide some of the information requested above, please provide a scanned image or photo of a piece of government-issued photo identification, such as a passport or driving license matching the first and last name of the registered account owner.
How do I
create a MSInfo file?
If applicable, attach a screenshot of the error message you are receiving.
Attach a digital image of your Authentication Key.
You acknowledge and agree that Blizzard Entertainment will collect and process your personal information in accordance with the Blizzard privacy policy. For information on how to exercise your right of access, modification or deletion please read our
privacy policy.
If you are unable to provide both the CD key and the answer to your secret question, you must attach a digital image of a nationally recognized photo ID, such as the passport or driver's license of the account owner to this form.
If you are unable to attach an electronic copy of your ID, please print this form and fax it with a copy of your ID to 00 33 130 679 012, or send it by post to:
Blizzard Entertainment SAS
Account Administration Team
TSA 60 001
78143 Vélizy Villacoublay Cedex
France
Once this has been received we will be able to assist you with this issue.
Please follow this
link for information on how to solve common Installation and Patching issues.
Please follow this
link for information on how to solve common graphics issues and this
link for how to solve common sound issues.
Please follow this
link for information on how to solve common connection issues.
Please follow this
link for information on how to solve common crash and lock-up issues.
Please follow this
link for information on how to solve common latency issues.
Please follow this
link for information on how to solve common media or CD-key issues.
If you're using a PC, it is required to attach the DXDiag and the MSInfo files, not the Apple System Profiler Report. If you're using a Macintosh, it is required to attach the Apple System Profiler Report, not the DXDiag and the MSInfo files.
Please follow this
link for information on how to solve common graphics issues and this
link for how to solve common sound issues.
Please follow this
link for information on how to solve common connection issues.
Please follow this
link for information on how to solve common crash and lock-up issues.
Please follow this
link for information on how to solve common latency issues.
Please follow this
link for information on how to solve common media or CD-key issues.
Please follow this
link for information on how to solve common Installation and Patching issues.
To better assist us with investigating your problem, we will require some information about your computer. Please use the browse button(s) below to attach the requested diagnostic files.
Before submitting this form to our support team, please check our
Online Upgrade F.A.Q to see if your question has already been answered.
Before submitting this form to our support team, please check our
Paid Character Name Change F.A.Q to see if your question has already been answered.
Before submitting this form to our support team, please check our
Paid Character Transfer F.A.Q to see if your question has already been answered.
Before submitting this form to our support team, please check our
Recruit-a-Friend F.A.Q to see if your question has already been answered.
Before submitting this form to our support team, please check our
Scroll of Resurrection F.A.Q to see if your question has already been answered.
You may use this email webform to contact Blizzard Support regarding any issues that you may have with one of our games.
Please be as thorough as possible when filling out the form and include any additional information that you think will assist us in evaluating your inquiry. We look forward to assisting you.
Thank you,
Blizzard Support
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