Battle.net Mobile Authenticator FAQ
What Is a Battle.net Mobile Authenticator?
The Battle.net Mobile Authenticator is an optional tool that offers World of Warcraft players an additional layer of security to help prevent unauthorized account access. The Authenticator application itself is a small program that you install and access on your cell phone or mobile device.
Where do I get a Battle.net Mobile Authenticator?
The Battle.net Mobile Authenticator application can be found at these links depending on your mobile phone.
http://www.battle.net/account/support/mobile-auth-download.xml
What is an Authenticator code and where do I see it?
The Authenticator code is an eight-digit numeric code that is produced when you select "View Code" in your Battle.net Mobile application. Each code is unique and is valid only once.
Do I need to have an active cell phone signal or access to a wireless network in order to use the Battle.net Mobile Authenticator? Why is airtime required for use?
Airtime is only required in order to enable your Battle.net Mobile Authenticator for the first time, or in the rare case when you may need to resync or reset the Authenticator. Once you have enabled the Authenticator, you do not need to be in range of an active cell phone signal or have access to wireless service in order to retrieve a code to log in.
Will this application work with an iPod touch?
Yes. However, you will need to have a valid Wi-Fi connection in order to enable the Battle.net Mobile Authenticator for the first time, or in the rare case when you need to resync or reset the Authenticator. Once the Authenticator is enabled, you do not need to have a network connection to generate a code to log in.
Can I use a Battle.net Mobile Authenticator and a Blizzard Authenticator at the same time?
You can only have one Authenticator attached to a Battle.net account at any given time.
How do I remove the Battle.net Mobile Authenticator?
You can remove the Mobile Authenticator through Battle.net Account Management. Please do not simply delete the application without first removing the Battle.net Mobile Authenticator from the associated account.
What happens if I lose my mobile phone after activating the Battle.net Mobile Authenticator?
Please contact Blizzard Customer Support if your phone is ever lost or stolen so that we can take appropriate action.
What happens if I delete my Battle.net Mobile Authenticator application from my mobile phone? Can I still log in to the associated account?
Unless you remove your Battle.net Mobile Authenticator from the account prior to deleting or overwriting the Battle.net Mobile Authenticator application, you will not be able to log into your account. If you remove the Battle.net Mobile Authenticator application prior to removing it from the account, please contact Blizzard's Billing and Account Services team. Our representatives will be able to assist you with regaining account access by verifying certain secure information with you.
Will a Blizzard representative ever ask for my Battle.net Mobile Authenticator information?
Yes. Blizzard may ask for the serial number associated with your Battle.net Mobile Authenticator, typically to help you associate it to an account or to verify your ownership of that product.
Can I apply my Battle.net Mobile Authenticator to more than one account?
Yes! You're welcome to associate a single Battle.net Mobile Authenticator to as many accounts as you like. Please remember that you must have the mobile phone with the Battle.net Mobile Authenticator with you to log in to any of these accounts afterwards.
Please keep in mind that a single Authenticator will provide secure access to all of the World of Warcraft accounts associated with an individual Battle.net account.
Is the Battle.net Mobile Authenticator compatible with iPhone OS 3.0?
Yes, the Battle.net Mobile Authenticator is fully compatible with iPhone OS 3.0. If you are updating to iPhone OS 3.0 from an earlier version of the operating system, we highly recommend that you back up your iPhone or iPod touch to your computer using iTunes prior to performing the update. This will allow you to quickly restore your previous install of the Battle.net Mobile Authenticator if you encounter any issues during the update process.
Please go here to log into a Battle.net account or create a new one.
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