Paid Character Transfer FAQ
What is the Paid Character Transfer feature?
The Paid Character Transfer feature allows you to move characters to other realms as well as between two accounts where you are the owner, subject to certain restrictions. The cost of each paid character transfer is 20€ / £15.
Does this mean I can now transfer my characters to any realm I want?
You will be able to transfer to any realm providing your Paid Character Transfer meets the following restrictions:
Standard Restrictions:
• A character's mailbox and auctions must be completely empty before that character can be transferred.
• A character that is the leader of a guild may not be transferred as long as he/she remains the leader. If you wish to transfer a character that is currently a guild leader you must transfer leadership to another member or disband your guild.
Character restrictions:
· Every character to be transferred has to be at least level 10.
· Deathknights cannot be transferred before level 60
· Characters carrying too much gold are not eligible for transfer, as follows:
- Level 10-30: 300 gold limit
- Level 31-50: 1000 gold limit
- Level 51-69: 5000 gold limit
- Level 70+: 20000 gold limit
· An individual character may only be transferred once every 3 days.
Realm restrictions:
· You may only transfer characters to a realm as long as you will not exceed the maximum of ten characters per realm at your destination once the transfer is complete.
· Realms that frequently have queues and/or regularly show a high concurrency may be taken off the list of eligible destination realms to prevent overpopulating realms through character transfers.
· You may not transfer to a realm that is not at least 90 days old.
How do I transfer one of my characters to another realm?
Simply log on to the account-management section, click the Paid Character Transfer button, and follow the on-screen instructions. During the process you will be asked for your credit card information. Please note that this is for verification purposes only. Your credit card will not be billed until you have completed the paid character transfer process.
Once you have entered the necessary information and confirmed the transfers you will receive a confirmation email. Also, the characters you signed up for transfers will be unavailable until the process finishes, which should take no more than five days. When the transfer has finished, you will receive another email with instructions on how to complete the process. Follow these instructions, and your characters will be available and ready to play on the new realm.
Can I transfer my Deathknight to another realm?
Yes, but currently it is only possible to move Deathknight characters to another realm once it has been levelled to at least level 60. We may remove this restriction at a later date, but have no plans to do so now.
I signed a character up for a realm transfer, but it's still on the old realm and I can't play with this character anymore. What's going on?
Character transfers may take up to five days to process. You won't be able to play the characters you signed up for a transfer during that time. Once you've completed the transfer process as described above, your characters will appear on the destination realm, ready to continue your adventure.
I get an error message saying that my character still has items in his mailbox and therefore cannot be transferred, but my mailbox is empty.
If you see this error message even after you've cleared out your mailbox, then this probably means that you still have inbound mail that hasn't arrived yet. Some quests generate mail to your character, or perhaps someone sent you a package that just hasn't arrived yet. Simply wait until the mail arrives, clear your mailbox, and try again. Contact the in-game support if the problem persists.
Why can't I transfer a character immediately after logging out of the game?
After logging out of World of Warcraft, no character(s) will be available for transfer for up to 20 minutes. After being offline for 20 minutes, players can begin the Paid Character Transfer process.
What if my character's name is already taken on the destination realm?
In case of a naming conflict, you will be prompted to rename your character after the transfer is complete when you log into the new realm. Please be aware that any new name created for your character must comply with Blizzard's naming policy, found here: http://www.wow-europe.com/en/policy/namingp1.html
Can I transfer characters from one account to another?
Yes, you can transfer characters not just between realms but also between accounts where you are the original owner. To initiate a transfer between two accounts where you are the original owner, you will need to specify the account name associated with the account you wish to transfer a character to, and answer the 'secret question' for the source account. Without this information an account to account transfer will not be possible.
Please note that any attempt to transfer a character to or from an account where you are not the original owner could be considered a violation of the World of Warcraft Terms of Use and could lead to Blizzard taking disciplinary action against your subscription account(s), including but not limited to warnings, temporary account suspension, or permanent account suspension, as determined by Blizzard.
Who is eligible for account-to-account transfers?
Transfers between accounts are only allowed between accounts where you are the original owner. To initiate an "account to account" transfer, you will have to answer the 'secret question' for the source account, and the last name of each account holder must match.
Why is it set up that way?
Blizzard takes the integrity of its game and its account ownership very seriously. For this reason, the sale of characters and accounts is expressly against the World of Warcraft Terms of Use, and the transfer of characters from one account owner to another is prohibited.
Can I give one of my characters to a friend or guild mate?
No. You are only allowed to transfer a character to an account where you are the original account owner.
Can I transfer characters from one region to another (i.e. moving North American characters to European realms or accounts)?
No. Characters can only be transferred between realms and accounts within the same region.
Can I transfer characters from an account that is upgraded to The Burning Crusade or The Wrath of the Lich King to an account that is not upgraded?
No. Customers with expansion accounts cannot transfer characters to a non-expansion account. The reverse is accepted.
Is there any way to check the status of my character transfers?
Yes. Log on to the account-management section and click "access this service" in the Paid Character Transfer section. Select the realm you are transferring from in the drop down list and click 'Check Status" to the right of the name of the character you are transferring, and you will then be able to access a page that lists the details of all your pending, completed, and ineligible transfers. You can also use this overview to cancel pending character transfers before they are completed.
How do I cancel a pending character transfer?
You can cancel pending character transfers on the character transfer status page. Check the section containing your pending transfers and follow the on-screen instructions if you wish to cancel a pending character transfer.
If I don't like the new realm or change my mind, can I transfer back?
Once you have chosen to complete your transfer, you cannot reverse it. We strongly recommend you research your destination realm ahead of time to ensure it is a desirable long-term environment for you, before you initiate the transfer. The only way to move the character off the realm again would be to wait 3 days for that character to become eligible for another transfer.
Will I still have my Arena points?
Your arena points transfer with your character however your character will not have any arena team affiliation upon arrival at the destination realm or account.
Will all my stuff be transferred along with my character?
Your character will arrive on the destination realm with all the gold, equipment, pets, and all items in your characters' inventory and the bank. You will also keep all your bank slots, lifetime honor rank and ranking points. Quests will also be transferred, but please be aware that the progress for quests that require you to kill a certain number of monsters will be lost.
Will my guild status be transferred?
Your guild affiliation and tabard design will not be transferred. You will have to join or create a new guild on your destination realm.
Is there any discount if I am transferring more than one character?
We do not have a discount plan available at this time for multiple transfers. Should we offer any additional promotions or pricing options, they would be announced on our website.
Whom should I contact if I have questions about this service?
Please contact our billing department by phone or through our web form. Billing representatives are on hand to take your call Monday through Thursday between 10:30am and 08:00pm Central European Time, and Friday between 10:30am and 07:00pm Central European Time. Phone numbers for the Billing Department can be found on this page. Alternatively, you may contact the Billing Department through the web form with any transfer related questions.
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